Media Advisory for Capital Region: Labor Department to Frustrated, Unemployed Callers: We'll Call You Back!

ALBANY, NY (03/12/2010)(readMedia)-- "I hear the frustrations from the unemployed every day. I know that there are too many unemployed and too few jobs to go around. I also know that in this, their most desperate hour, they deserve the finest in customer service. That's what this new program will provide."

- State Labor Commissioner Colleen C. Gardner

How many times have you called a customer service hotline, kept pressing buttons and, after many minutes of wasted time and energy, just given up? Now add to the fact that you're unemployed and calling about your livelihood. The whole process can be very frustrating, but help is available through a ground-breaking new initiative.

On Monday, March 15, State Labor Commissioner Colleen C. Gardner will hold a press conference at the Troy Tel-Claims Center (TCC) to announce a new era in customer service at the Department of Labor. This program will save New York's unemployed both money and time. Just as important, it will dramatically improve customer service for New York's 680,000 unemployment insurance recipients and save the state's taxpayers hundreds of thousands of dollars a year.

When: Monday, March 15, 2010 – 10:30 a.m.

Where: Troy Tel-Claims Center (Media – please call DoL press office for address)

Who: State Labor Commissioner Colleen C. Gardner

Testimonials from TCC employees on improved customer service