Stephen Juliano receives customer service award

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Stephen Juliano, web content specialist at Central Penn College, received the 4.0 Customer Service Award at the college's Years of Service and Recognition event.

SUMMERDALE, PA (12/19/2012)(readMedia)-- Web Content Specialist Stephen Juliano, of Mechanicsburg, Pa., and an '06 graduate of Earl L. Vandermeulen High School, was presented with the 4.0 Customer Service Award at Central Penn College's recent Years of Service and Recognition event. The new award is given to a Central Penn employee who consistently demonstrates excellent customer service and exemplifies living the brand for their coworkers, supervisors, students, faculty, staff or the public through one or more of the following:

  • greeting customers with a cordial and welcoming manner;
  • making the customer feel important and appreciated;
  • ensuring all individuals are treated fairly, with courtesy and respect;
  • being an effective listener to determine the customer's needs;
  • transforming complaints into valuable feedback; and/or
  • successfully meeting a customer's needs.

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Central Penn College has been helping students turn potential into career success since 1881, offering bachelor's and associate degrees in the fields of accounting, business administration, criminal justice, information technology, communications, healthcare, homeland security, legal studies and organizational leadership. The College, currently serving students at its Harrisburg, Lancaster and Lehigh Valley locations, attributes its high rate of student success to a caring faculty and its hands-on learning approach. Based on Central Penn's most recent One-Year Graduate Survey, 82.9 percent of graduates were employed in their chosen field or continuing their education within one year of graduation. Central Penn College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104 (267-284-5000). The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation.