Judi Clements Training & Development Selected to Present Customer Service Training at readMedia

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Telephone Support Specialists at readMedia

CLIFTON PARK, NY (06/29/2010)(readMedia)-- Judi Clements Training & Development was selected by readMedia to present customer service training for their telephone support specialists. The multiple training sessions focused on quality customer service and techniques for handling challenging customer interactions.

readMedia, headquartered in Albany, NY provides electronic news distribution services for businesses, organizations, and educational institutions around the country. According to Clements: "readMedia is a progressive technology firm that understands the importance of service delivery. One of the reasons for its meteoric rise has been its ability to provide quick, accurate, and friendly telephone support."

Using Clements' proprietary training programs, the staff at readMedia were able to gain additional tools for delivering world-class service. The training included case studies and role plays geared at developing courteous, quick problem solving strategies for challenging situations.

Judi Clements Training & Development offers corporate training and keynote speeches in the areas of supervision, communication, wellness, & customer service. Judi's programs are known for their interactivity, keeping trainees engaged through discussion, case studies, simulations, & role plays. In addition to over 25 years of training experience, Judi Clements has extensive experience as a keynote speaker, stand-up comic, and improvisation performer. She brings this background into her training with her "laugh while you learn" philosophy. Judi Clements can be reached at 518-371-9184 http//www.judiclements.com, as well as on Facebook, Linkedin, and Twitter.

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www.judiclements.com